FAQ

Frequently Asked Questions

We hope our website explains everything you would ever want to know about The At Home Box Company Subscription. However if there is anything you don’t understand please get in touch & our team will be able to help.

Once you have activated your subscription, we will ship your first box within 48-72 hours* After this, your subsequent boxes will be delivered at the same time every other month. Kindly note that we are not liable for any unforeseen warehouse or postal delays.

*In the event that a box is sold out due to popular demand, your subscription will start with the next months box.  Each parcel is tracked and you will receive a text message or email to let you know your parcel is on its way. We offer free postage and packaging to mainland UK. For non-mainland UK areas please see prices on our Delivery & Returns page. Unfortunately we do not offer international delivery at this time.

For items purchased in our shop – these are sent by standard delivery. Orders will be delivered between 2-3 standard working days.

Please note that our estimated delivery dates are estimates only; we cannot guarantee that there will not be shipping delays at times.

The measurements of the box are:

  • L: 25cm
  • H: 11cm
  • W: 35cm

We do a range of colours that create beautiful storage when put all together or around your home in soft pastel shades.

Each month you can expect four amazing items in your box with the occasional surprise that drops from the sky!

Details are on the gift page, here.

We aim to carefully wrap each item in the box secure for delivery. Do get in touch with us with an image and email about the issue to enquiries@theathomeboxcompany.com

You can order directly from our Product Partners through their website pages. Information on our Product Partners can be found our lovely wallet nestled inside the box.

Yes, you will need to place two subscriptions online.

Instructions will be in your account.

If you chose our gift subscription option and purchased a mini gift box, it will be sent out within 24 hours of your subscription order (please allow maximum 2 days shipping via DPD).

You don’t need to. All our subscriptions auto renew each at the end of their term. (Excluding gift subscriptions).

Currently we ship to the UK Highlands and Ireland only, we will be sure to post further in the future!

Yes you can order a box from outside the UK for a delivery within the UK Highlands and Ireland.

Please log in to your Account section in the website.